Privacy Policy

Last updated: 17 February 2026

Who we are

Prici ("we", "us", "our") is an Australian-built quoting application for trade professionals. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What we collect

• Account information: Name, email address, and business details you provide when signing up.
• Quote and invoice data: Job descriptions, line items, pricing, and customer contact details you enter into the app.
• Usage data: Pages visited, features used, and technical data (browser type, device, IP address) to improve the service.
• Communications: Messages sent via the live chat widget on our website.

How we use your information

• To provide and maintain the Prici service
• To send quotes and invoices on your behalf
• To notify you when a customer views or accepts a quote
• To improve the app based on usage patterns
• To respond to support enquiries

AI processing

When you use our AI-powered features (notes parsing, photo scan, voice dictation, terms generation), your input is sent to third-party AI services (Google Gemini) for processing. We do not use your data to train AI models. The AI processes your input in real time and does not retain it after generating a response.

Third-party services

We use the following services to operate Prici:

• Supabase — Database and authentication (hosted in Australia/Sydney region)
• Vercel — Application hosting
• Google Gemini — AI processing for quote generation features
• Resend — Email notifications (quote viewed/accepted alerts)
• Google OAuth — Optional sign-in method

Data sharing

We do not sell, rent, or trade your personal information. We only share data with the third-party services listed above to operate the app, and with your customers when you send them a quote or invoice link.

Data security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), row-level security on our database, and secure authentication. Your data is only accessible to your account.

Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Data retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days. Anonymised usage data may be retained for analytics purposes.

Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice.

Contact

For privacy-related enquiries, contact us via the live chat on our website or email hello@prici.au.